Archive for the ‘General’ Category

Terrorism Hysteria – Take 2

Wednesday, August 17th, 2005

Well, looks like the guy they shot on the underground was just a regular tube traveller not acting suspiciously. I’ve ranted before about this and I’ll rant again – the UK is falling dangerously into the trap of wanting to become a totalitarian police state and wishes to suck our fundamental rights away, but in return we get no promise of a better society and have police running around executing people on the tube. This is not a society that I can feel comfortable living with.

Has anyone been tracking the latest round of claims about hate speech? Apparently we need to deport anyone and everyone who might say something we disagree with. Also, apparently it’s now necessary to accuse lawyers who advocate the right to silence of supporting various nefarious causes rather than just accept that everyone has the right to a fair and impartial judiciary, even in today’s fucked up and excessively hysterical world post a few people getting blown up – nobody likes to mention that more people die in Iraq on the average week than will ever die in a terrorism attack in the UK.

I’m just plain annoyed that nobody seems to see the problem here.

Jon.

Ignoring flightdeck computer warnings – a really bad idea

Wednesday, August 17th, 2005

I just saw a documentary on National Geographic about Air Transat flight 236 (wikipedia story). This was a flight from Toronto Pearson which nearly ditched in the atlantic following an incident in which a faulty fuel pump caused one of the fuel tanks to empty and the flight to become a gimly glider. The Air Line Pilots Association, International (ALPA) noted in October 2004, “The competence and professionalism the two pilots exhibited in safely landing the aircraft and protecting the crew and passengers under exceptional circumstances is clearly confirmed in the Portuguese government’s report”.

Official news stories focus on the fact that these pilots skillfully managed to glide a plane for over 15 minutes for the furthest this has ever been done before and that they successfully landed. While the recounts also state that the fault was due to a replacement of a fuel pump being botched due to unavailability of the correct part, they don’t seem to adequately note what appears to have been the pilot error factor.

When I’m on a plane, I expect the pilots to take note of the computer

Seriously. If the computer says “you’ve got a problem” then it might actually mean it. In this case, the computer system apparently issued a few somewhat confusing errors (oil pressure was high but the recorded temperature was low in the right engine) which caused the pilot(s) to distrust what it was saying and consequently only believe there was a problem when the engines finally stopped minutes later. What I want to know is, how often do pilots on planes I fly on decide to ignore serious warnings on the flightdeck computer and fly on regardless. How many people reading this would be happy for a plane to divert if there was any suspicion that there could be any potential problem? I think that’s everyone.

This story annoyed me because it appears that a major reason for this incident was the fact that the pilots ignored the computer system. While they saved 306 people on board and were commended for their actions, I think it’s also valid to question why they would ever take it upon themselves to think it’s acceptable to ignore serious safety warnings. What’s the point in writing that software if the pilots refuse to believe the warning? I’m not saying you should blindly follow a computer, but if it thinks there’s a problem, land the plane and check it out properly.

Of course, I’m not completely naive (contrary to what some readers may think, I’m an idealist not an idiot) and I realise that if we actually followed everything by the book then nothing would get done at all. Yet I feel that too much attention has been paid to the gliding aspect of the flight and not enough attention has been focused on whether the Airbus software was worthwhile.

In other news, I returned a loaned copy of a Rolls Royce technical reference I’ve been reading on modern jet engine design. I didn’t get chance to read the whole book but I found bits I did look at to be very enlightening as to the complexity and durability of modern design techniques – from the single crystal fan parts (or multiple even axes, depending upon the usage) to double skinned tubing for fire supression and containment purposes, a lot goes in to a jet engine. This is part of my not trusting something I don’t understand philosphy.

Jon.

Someone’s having a spending spree at my expense

Monday, August 15th, 2005

Finally got around to returning the second call from Barclays fraud department. They called once while I was away in Canada to ask me whether transactions from “VIA Rail” should be on my account. I called them back at premium transatlantic mobile rates to tell them that I’d already warned them I was travelling across Canada and the US for a few weeks and would be going by train for some of it. So you can imagine that, after this general ineptitude on their part, I wasn’t desperate to pay out again on a call until I got back. They called again just a week or so ago, fun. I decided to wait until I got back to sort it all out.

Turns out that sometime around the 29th July someone did start trying to go crazy with my credit card details – but in the UK. So not only was I not in the country and not spending money with my credit card in highstreet stores or online, but this must have all transpired sometime previously – they must have stolen my details weeks or months previously in order to use them at this point. This seems to be standard practice for credit card fraud though – obtain details, wait a while for cooling off, then try small purchases and take it from there. Fortunately my Canada trip meant the card was nearly maxed out this month anyway and so the 1000+ GBP transaction for a new computer sometime tried to buy at my expense did not go through – but many smaller transactions for mobile phone “top up” cards did go through. There’s a suspicious amazon purchase I’m not sure about either. More silly paperwork to go through at some point.

So, I’m without credit card and waiting to hear what the fraud team say about the culprit. I’ve gotten them to undertake that I won’t be liable for the purchases, but it still sucks.

Jon.

10 flights, 6 trains, 4 coaches and a lot of travelling later…

Thursday, August 11th, 2005

Well, I’m back in the UK after a month of travelling around North America. Here’s a little update on just what I got up to during the past few weeks and a few reflections on where I’m going next. If I’ve learned one thing from these travels, it’s that each city is uniquely different, but there are some common factors across those that I visited. What this boils down to is that I’m generally absolutely and exceptionally impressed with every single place in Canada that I have visited (yes, even Kamloops on a rainy evening somewhere near the Rockies) but I couldn’t easily live in the US unless it were in one of the few places I’ve been that support a progressive lifestyle. I’ll take Portland over New York and San Francisco over Seattle, for example.

I feel somewhat vindicated for some of my previous opinions, but others have been tempered with a greater understanding and the experience of witnessing certain issues first hand. During my travels, I picked up a few new (good) friends, took up climbing, flew more often than I’ve ever flown before, picked up 4 new Canadian customs stamps and raced a Segway, amongst many other random factlets. In the following ream of wibbling nonesense, I’ll recount bits of the trip as some kind of extended blog entry (I favour that over trying to separate the trip out into individual segments – but those tracking my photos will have been doing that to some extent).

Amsterdam

Photo: Schiphol Airport, Amsterdam. Arriving on the 12th July for my overnight stay in Amsterdam prior to returning to the UK for my connection.

I flew into Amsterdam on the 12th July. BMI managed to screw me over when I turned up without my paper ticket (I’d changed my flight so the ticket wasn’t much good anyway) and they couldn’t find me in their electronic system – why is it that all the other airlines were able to pick up my details automatically? Do you want people to fly with you to all of those exciting European destinations? Annoyed at them, I forked out for another last minute ticket to Amsterdam and boarded the flight.

Amsterdam was its usual charming self. I tried not to get too lost by keeping to the main streets, but had time to take some photos and grab a bite to eat at a local cafe/restaurant. I stayed at the Hotel Ibis at the airport, played pool with some USians until pretty late, then watched liberal amounts of quality uncensored Dutch television into the early hours in an effort to thoroughly exhaust myself prior to my flights.

In the morning of the 13th, I flew back to London. Remember, this was a cunning routing which necessitated a seemingly pointless flight to Amsterdam in order to reduce the cost of the transatlantic portion – no it doesn’t particularly make sense beyond some kind of subsidy existing somewhere which I perhaps benefitted from. I had a night in Amsterdam, and that was cool. Flying into London was about as much fun as usual and I got onto an afternoon Air Canada flight out to Vancouver (YVR).

Vancouver

Photo: Coal Harbour, Vancouver, British Columbia, Canada.

I arrived in Vancouver in the late afternoon of the same day, in time to check my belongings into the airport Travelodge (a bus ride away from the actual airport) and head on over to Coal Harbour for a little touristy wondering around avec ma camera. Customs didn’t particularly bother me, even though I was claiming to only remain in Canada for a single day, due to the travels I had planned for the following morning.

San Francisco

Photo: Sailing on the Bay with Sven, Bill, David, Daniel, et al. We should have named the ship the USS Reality perhaps (we were mostly real time folks).

In the morning of the 14th, I planned to fly into the US for a spot of sailing on the Bay. US immigration had some other ideas about letting many of us get to our plane in time for it to leave, and I ended up missing the flight despite having been available for an on time checkin. Air Canada had had some computer troubles which had initially delayed the checkin, just long enough that the extreme queue to get through US immigration at Vancouver (only the US would be so arrogant as to assume the right to put people through the immigration process before they even leave Canada) was sufficient to have several of us miss the flight out. The entire process seemed geared up expecting this to happen, since we didn’t check our luggage until after immigration so there was of course no need to unload it. Thanks uncle sam, I love you dearly. No, really.

Having missed the flight, you’d think Air Canada would be right on hand to sort it out? Of course not. The staff at the gate stuck me down for the next flight, then ran away and hid someplace. I had to have two calls put out at security to get someone to come down to see myself and a woman who was similarly trying to change flights to something sane – I was due to make a day trip and it wasn’t looking very practical at this point. To cut a long story short, it took a lot of hassle and complaining to get what I wanted (but I ultimately persuaded them it was a good idea not to annoy me any further than they already had and I’ve since filed a complaint in person – you guys still owe me a written apology, which I’m going to moan on about until I get it, and I want compensation for having to stay overnight and pay for a hotel in San Francisco – it weren’t my computer glitch which cost me getting on to the flight I had booked and turned up for).

Anyway, I finally did get to San Francisco and – having called and emailed the other guys to explain the ongoing problems in getting there for the day – we delayed setting sail until I arrived. Sailing out around the bay was something I had wanted to do for a while and the experience is really as fun as it seems. We headed out into some calm water, then it quickly became rough as we skirted around the bay, then finally it became perfectly calm again. I didn’t know it could be so variable in just a small stretch of water. We had home made gwacamoli and chips courtesy of Sven’s girlfriend and enjoyed some relaxed beverages in the heat of the afternoon. Bill Weinberg and I headed out for some dinner afterwards and he ultimately dropped me off at a random hotel where I ended up staying for the evening.

Vancouver – Take 2

Photo: Machines can be seen pile driving into the seabed (perhaps in preparaton for the Olympic games?) in Vancouver.

I returned to Vancouver on the 15th, and got there in time for some coffee and wifi at the airport and a mad dash to go meet Deepak somewhere sane. When we eventually hooked up, we went and checked our bags in at the luggage counter VIA Rail train station and headed out to explore. We managed to buy some last minute “light provisions” :P and grab a bite to eat before wondering around a little bit, buying some tech stuff and then heading back to the train station. Our train for Toronto was due to leave at 17:30 or so, but was running around 4 hours late by the time it actually left the station. Not that we were exactly in a hurry, since the journey would take us 4 days and carry us across some of the most beautiful scenary on the planet.

The Canadian

Photo: The VIA Rail train station in Vancouver (formerly the Canadian Pacific Railroad).

“The Canadian” (VIA train number 2) is a continuous service from Vancouver to Toronto (it completements the “1″, which runs in the original East-West direction) which takes 3 days and 3 nights to navigate some 4466km across some of the most beautiful countryside one is ever likely to encounter in a country where the terrain varies from the mountainous Rockies to the flat prairies and on to the rocks and trees and water of Northern Ontario. This is one of the most interesting train journeys I have ever made and certainly by far is the longest journey. I was joined by dsaxena, having persuaded him that we should actually just go ahead and book the scenic route to OLS. I think the other kernel guys found it mildly amusing that we managed not to kill each other after so long on a train.

Photo: Tracking our progress in real time with the aid of my trusty Garmin 12XL GPS.

The train left Vancouver a little late (ok, so 4 hours, but given the overall duration of the journey and the fact that – as we would discover – freight trains take priority on CN tracks over VIA, really this wasn’t a major problem) and headed out towards our first stop in Kamloops. Here we stopped in the early hours and took on more water and supplies for our journey through the Rockies and on to the central stop in Winnipeg. We actually stopped quite a few times on the way and the train speed varied considerably from 40 to nearly 80 mph (I had my GPS sitting in the observation car, monitoring our speed and progress…yes, I know what you all think) and we spent most of the time sitting in the observation car (which is raised into the roof of a car that provides general seating and tables in the lower deck level, where one can eat snacks bought from the snack bar) and watching out through the glass.

Photo: Deepak ponders the 100 prisoners and a lightbulb problem.

We met some fun people en route. There was Shaun (not sure of spelling of the female name) the “I’m randomly going exploring” girl who was really off to see her boyfriend (but decided to keep life a little more interesting by not telling of this fact until we got to Jasper and she got off) and Kelly the interesting explorer from Northern Carolina who’d once been in the army and was exploiting the full potential of a North American rail pass to go travelling all over the place. There were a few families, some retirees, a geek guy en route to Toronto who snuck away from his family while they were sleeping to come watch bits of Sneakers with us, and several really fun rail crews who made the whole trip a lot more enjoyable. The restaurant car provided some very good food indeed (Branson: learn a lesson, it’s possible to do this) and even were flexible to my veggie requirements when I had had enough of the one main non-meat dish and didn’t much feel like having the salmon again. That was the only downside – the menu didn’t have any variance during the whole trip, but then, we were in coach and what did we expect? :-)

Photo: Stopping off in Winnipeg for a few minutes of exploring while the train refuelled.

VIA Rail employ their staff on a seasonal basis, especially on this route. Our train crew would have to work more than 5 years to be likely to get a permanent job good year round, but then, this suits a lot of people. The crew changes over in Winnipeg and they return in the direction from which they came – but still, it’s several days of solid work with little time for good sleep inbetween. At least they get access to the shower facilities, which we didn’t (because we elected to travel in coach), but actually it was quite possible to have a good wash in the generally reasonable washrooms on board. Certainly our crews were pretty varied, from the rather pleasant young lady who worked in the snack bar until half way (and we inadvertly got her into a little trouble at one point without meaning to – but hopefully that was ok in the end) to the fun waiter, the girl with a European boyfriend who was keen to move to Europe, and a guy with a lot of time for Electric Six (and who can blame him? I had my ipod so we were able to educate the rest of the crew in the lyrics to “Gay Bar” and get a little rendition going at one point). We also discovered the toy packs they give out and decided that my electrical tape could be put to good use producing a ludicrously long cardboard train.

Photo: A very long cardboard VIA train, thanks to the power of electrical tape and a lot of free time between Winnipeg and Toronto (was this in Northern Ontario? could that be it?).

We got to Toronto around 5-6 hours late on the morning after the evening on which we were originally scheduled to arrive. It being early morning and with a train to get to Ottawa, we decided to just stay up all night and wonder around Toronto. Kelly joined us and we went via the Backpacker’s Hostel (the guy manning the counter turned out to be Brit keen on moving, but I of course would mistake him for Australian at first – which is what people often think I am at first) and paid for a room to basically dump our stuff in (and have a shower). If I’m in Toronto again soon, I’ll stay there again, since it was reasonable. The night of random wondering yielded a few pounds worth of gorgeously bad for us donut type goodness at a nearby Tim Hortons and a lot of random amusement).

Ottawa Linux Symposium, 2005

Photo: Willy does his gangsta posse pose.

This year’s OLS was pretty much on a similar level to last year’s conference, i.e. one of the best conferences you’re ever likely to see. I managed to hook up with a bunch of MV guys pretty early on and we did a few things together – from an evening meal at Fridays (an excellent Steak House that also has veggie stuff and which I’d been to with ajh back in February on my previous trip) to random wondering around. The technical content of the conference was useful, but I had the proceedings and one doesn’t go to OLS purely for that. The atmosphere is just plain great and so is the venue – who could ask for anything more than glorious weather near Parliament Hill with great views out over the river? As it turned out, it had been pretty stormy in Ottawa just a few weeks earlier, c’est la vie. I enjoyed the regular conference material, the GPG keysigning, the general BOF sessions, and a few additional events which happened on a more private level.

Photo: Ottawa’s Locks connect the Rideau Canal with the Ottawa River.

At one point, I took a few hours out from the conference to go geocaching with Mark Lord (the ideguy and general empeg – the car stereo device – hacker). We drove out into the Gatineau hills and then cycled for a way, before hiking up into a forgetten path in search of “Lost and Forgotten”, which we ultimately found after a little pooking around. Certainly this is the longest and most remote geocaching I’ve done to date, but also the most fun too. After the geocaching was done, Mark’s wife once again cooked some excellent food and we had a bite to eat and a shower before heading over to join the other folks back at Les Suites.

Photo: Mark finds “Lost and Forgotten” and enjoys an energy bar.

We joined a whole bunch of other kernel types for an evening of general inebriation at the hand of various high class single malt whiskeys. Andrew had arranged for a few of us to get together and bring a bottle of decent Scotch along for tasting. I had tasted quite a few by the end of the evening (my first Whiskey tasting) but tried to remain objective even in the face of that much alcohol. I used the available distilled water to mix each Scotch I tasted down to about 25% and went from table to table in a semi-systematic fashion. Each person had brought a bottle with them, and each had been filed into a category based upon the place where it had been originally distilled. I generally favoured a 16 year old highlands single malt which may have been the one that Lars brought with him. It was pretty good in any case. After a few Whiskeys, the conversation turned to Steven Tweedie’s general camera obsession, but that turned out to be pretty interesting as the guy has invested pretty seriously in some insanely good equipment to feed his latest interest.

Photo: Ted Ts’o was amongst those who joined us for the tasting.

OLS also featured a few other sources of amusement for me. I was able to try indoor climbing for the first time at Coyote as part of the climbing BOF – I’ve since been to MEC a couple more times and bought random goodness in my general effort to become some kind of MEC whore. But that’s a good thing. I’ve got the bag, the shades, the boots, the fanny pack, but now I’ve also got a pair of reasonable La Sportiva climbing shoes and have a newfound interest in scaring myself out of my respect for the vertical. I went climbing again after OLS but in each case marvelled at how little upper body strength I really have and how insanely good some of these people really are. It wasn’t just climbing I manged to enjoy in the way of sports since I also did a bit of cycling on a bike I hired for a week at $60. I went on the post conference cycling which Jody had organised and hooked up with Eric Preston, who later turned up in Portland.

Photos: Storing our bikes at the beach midway through our bike ride.

The Adirondack

Photo: New York City, New York. At night, from the Staten Island ferry.

Following on from the previous train journey, I decided to spend the few days after the conference oscillating between Ottawa, Montreal and New York. Ostensibly, this was to visit my publisher for lunch, but I also managed to get a few tourist things done too. This included walking around Battery Park and downtown, viewing the city from the top of the Empire State Building, walking around Central Park and figuring out the subway. Not bad for a day and half in the city. The train ride from Montreal took 10 hours and required two overnight stays in Montreal on either end of the journey to and from Ottawa, but I enjoyed the experience because it afforded opportunity to hook up with some folks and to potentially meet some interesting French girls.

I met a guy travelling with his son on the Adirondack back to Montral from New York, who turned out to be into computing and keen for his son (who was writing event driven GUI games via a game design tool at the age of about 12 or something) to learn more about Linux. This reminded me of my own experiences and so we spent quite a long time talking and drinking coffee in the bar when we were allowed to do so – we were kicked out on a couple of occasions when the bar closed or when customs took it over as an office as their US counterparts had on the way down (of course, per usual, the Canadians at least treat you as some kind of human, whereas the US customs and immigration types really couldn’t care less about anything other than presumably not pointlessly shooting you as a terrorist and having all that paperwork).

Portland

Most recently, I just got back from a week in Portland, Oregon. I really enjoyed being in Portland again, meeting up with Deepak and his friends and having the opportunity to hang out with a few people I’d met previously at other events – Eric Preston came along and Liane Praza was extolling the virtues of Open Solaris once again. Eric and I had a couple of very interesting stories from various bars in bits of Portland but those are probably best saved for a different forum :-) Nonetheless, it was good to see Greg and Andrew just a week after I’d last seen them somewhere else, and it was great that a few people bothered to turn up to my Embedded BOF. I was especially keen to see that Andy Oram had expressed an interest since it gave me an opportunity to meet the guy and talk about various things Embedded and Linux.

On the Tuesday, I took an opportunity to take a Greyhound to Seattle (coffee city + jcm == ?). I had a few coffees and did the sightseeing tourist thing, but didn’t get chance to head right over to the other side of the town to visit Fry’s Electronics or to curse the evil corporation on the Eastern Side of town. I found Seattle was actually pretty boring – a great place to go for fresh imports I’m quite sure, but otherwise everything that San Francisco is not – somehow just lacking that level of coolness. I had a couple of interesting conversations on the return, including explaining to one woman how we have a welfare state in this country and provide free healthcare in response to learning more and more shocking details of the state of US healthcare.

Photo: Seattle, home of Starbucks and various imported sea food.

On the Wednesday evening, Pat Mochel (sysfs guy) hosted a very enjoyable evening of BBQ and croquet on the lawn, mixed in with some homebrew IPA and good company. I enjoyed meeting a number of people who turned up, including Jeff and Randy (who I spoke to extremely briefly but who came up in conversation due to the OSDL issue). I setup the croquet and we played a modifed game, complete with Greg’s toddler providing an extra level of “throwing balls into the paddling pool at random” to keep the game from getting too dull. I left the BBQ a little early (after only hanging out for 4 hours or so) to get to the Open Solaris evening thing at which I managed to drink far too much and talk yet more complete crap.

Photo: Pat Mochel hosted a BBQ evening.

Project Canada

Monday marked the start of “Project Canada”. This is precisely along the lines as one could guess, given my penchant for spending periods of time in that great land. I’m going to move to Canada, but not immediately, mostly because that’s just not possible without a lot of money and some very favourable treatment by the immigration folks (there’s at least a 9 month waiting list on residency applications going through the London office). This is not something which one just does overnight (much as that sounds appealing – maybe if I play and subsequently win the lottery and spontaneously appear as a well to do business migrant willing to invest silly amounts to facilitate the move). It’ll take potentially several years of work and planning to get this to work out properly – but it’ll happen eventually because I just like that place so damn much. Oh Canada! That said, if someone offered me a job in Ottawa, it’d make life a lot easier…

My thoughts on UK terrorism hysteria

The final nail in the coffin that is my love for the United Kingdom came when I read about police officers shooting innocent people because they might be terrorists (then claiming that it might have to happen again, even after “apologising” to the family of the poor innocent victim). This country wants to learn from the US, and that’s a very dangerous game to play, one that I don’t want to be part of. I prefer having some kind of human rights and living in a country which respects the notion that you can walk down the street without a cop shooting you in the back. For those who think I’m being extreme in thinking this country wants to flush our rights down the toilet, consider that our corrupt government is to continue to sanction a shoot-to-kill policy even in the face of concern that MPs were not aware of this change in policy. But it’s ok, if you’re an officer and you shoot an innocent man in the head, you’ll get a free holiday. I’m not proud to be British right now.

This week’s chocolate ration has been increased to 25g.

Jon.

Accommodation Itinerary

Sunday, July 10th, 2005

Here is my expected accommodation itinerary over the next few weeks. I’ll be reachable on my regular GSM but may immediately return any calls using a calling card.

Date(s) Location Contact Address Notes
2005/07/12 Amsterdam Ibis Amsterdam Airport Hotel Ibis (website link)
2005/07/13 Vancouver Travelodge Hotel Vancouver Airport Travelodge (website link)
2005/07/14 Vancouver Grand Trunk Hostel Grand Trunk (website link)
2005/07/15-2005/07/18 Vancouver-Toronto The Canadian VIA Rail (website link)
2005/07/19 Toronto Undetermined We might just stay up all night
2005/07/19-2005/07/24 Ottawa Les Suites Les Suites (website link)
2005/07/25-2005/07/26 Ottawa Rideau Inn Rideau Inn (website link)
2005/07/26 Montreal Undetermined Depends upon friend’s itinerary
2005/07/27-2005/07/28 New York West Side Inn Hostel & Hotel West Side Inn (website link)
2005/07/29 Montreal Undetermined Depends upon friend’s itinerary
2005/07/30 Ottawa Rideau Inn Rideau Inn (website link)
2005/07/31-2005/08/05 Portland Friend
2005/08/05 Ottawa Rideau Inn Rideau Inn (website link)

I will be on IRC from time to time and hope to read email when possible.

Jon.

Ask nicely…

Thursday, June 30th, 2005

Travelocity are usually pretty good with bookings and so I’ve used them for a few trips. I also use Deckchair and ATP (when I want weirdly cheaper routings via Amsterdam). I also had Trailfinders recommended to me last night by Clare because they’re apparently consistently cheaper for her. Worth a look. Anyway, Travelocity were used to book my flight to Amsterdam to connect with my return flight via here (for that cheaper routing) but late at night (because I had limited holiday available). Now that I’ve changed jobs and got a little more flexibility on that front, I wanted to get an earlier flight and have some time to wonder around Amsterdam in the afternoon. Their original reply went:

Dear Mr Masters,

Thank you for contacting travelocity.co.uk.

As per the airline fare rules, you will need to pay a change fee of 30
GBP/45 Euros to change your flight times (Trip id LLHGWD). Please let us
know if you wish to go ahead and change your flight as we do not have
availability of different flights on 12th Jul. Below are the different
times available to book your seat:

LH/BD 6587 LONDON HEATHROW AMSTERDAM 1230 1445
LH/BD 6589 LONDON HEATHROW AMSTERDAM 1445 1655
LH/BD 6585 LONDON HEATHROW AMSTERDAM 1040 1300
LH/BD 6591 LONDON HEATHROW AMSTERDAM 1620 1840

We look forward to hearing from you.

Then I asked about return flights, if I wanted to go back via Amsterdam. Obviously this represented a whole new flight in itself and I wasn’t sure it would be ok. They quite reasonably replied as follows:

Dear Mr Masters,

Thank you for contacting travelocity.co.uk.

Please be advised that you cannot add a return flight to your existing
booking. You will need to make a new reservation.

Kindly call our Customer Service Center in the United Kingdom if you
wish to change your existing booking:

Within the United Kingdom-
Telephone: 0870 111 7080
Fax: 0870 8766 555

Outside the United Kingdom-
Telephone: +44 20 7852 5501
Fax: +44 20 7852 5533

Monday through Friday, 9 am to 8 pm; Saturday 9:30 am to 5 pm and Sunday
10:30 am to 3:30 pm (Local UK time).

But they were at least willing to change the existing booking. Cool. I left this for a while until I recently decided I should get around to having the booking changed. I called up and got routed through to a random call centre somewhere. The person at the other end of the line told me, “I will surely get back to you”, but didn’t. They had said that changing the booking was impossible but would ask about it anyway. After about a week or so went by without any word from them, I decided to mail them again:

I tried calling to do this but was told that it’s not possible. You’ve
already told me that it /is/ possible and I’m sure that it is – could
someone at Travelocity please figure out why I’m being told I can’t do
this and tell me?

I’d like a morning flight, just please go ahead and change this to the
10:40 flight and charge my credit card or whatever – it shouldn’t be too
hard to do this, I use you guys often enough. I’d like to think I don’t
have to switch to using Deckchair more often for this stuff.

Which was enough for them to sort this out immediately:

As per our request on the current request there was seat availability we
have changed your reservation to an earlier flight.

Name of the passenger:
MASTERS/JONATHAN
Itinerary: LH6587W 12JUL LHRAMS 1230 1445
OPERATED BY BMI

So at least they can change the booking. I wish they would just pay/train their staff more at these places but then, you can’t go for the cheapest fare and expect to not have a little trouble with call centres in this modern day and age – we stopped caring about quality of service years ago. It was, then, nice to see that Travelocity could sort this out promptly and curtiously in the end to my satisfaction. Thanks guys.

Jon.

Intel Party – Moore’s Law’s 40th anniversary

Thursday, June 30th, 2005

Photo: A silicon wafer signed by Intel co-founder and technology legend, Gordon Moore. Intel celebrate Moore’s Law’s 40th anniversary at the “Digitopolis” at the Science Museum in London.

I popped into London this evening for a private party celebrating the 40th anniversary of Moore’s Law. Gordon Moore first proposed this legendary “law” back in 1965 and the microprocessor industry have followed it like lemmings ever since. But hey, it’s all about megahertz and nothing else, right? :-) Anyway, I managed to meet precisely nobody who was able to talk about anything much and very few Intel people seemed to be there. I spoke to one or two of the other guests, but generally got only some good free food and a little light entertainment as we waited around for basically no reason (a free prize draw). I talked to Clare James for a while, which was quite interesting – especially since she’s just got back from Peru. So I managed to learn quite a lot (compared with little background on Perusian politics) about the country and am inspired to read into it some more at some point. I should make a special mention of the chocolate fountain and sweet goodness that was one corner of the room tonight. I was able to restrain my indulgance, but only so much.

Jon.