[UPDATE] I found the following quote on the Mailbox website (rofl):
“Mailbox prides itself on having a human face. We are and have always been a company where customers can call for assistance or advice and be sure of speaking to someone who will appreciate their problems and provide workable solutions.”
I had another ADSL drop out last night, which affected my ability to get useful work done. I’m not getting the warm and fuzzies from Mailbox any more. It’s just so damned frustrating and annoying – they used to be so good and had staff like Alex to go beyond the call of duty. Now, they’re just being annoying.
For your amusement, check out the Mailbox website section on ADSL Guide, where they recommend that you check out the forum for posts about them. It’s a shame most of those posts are now filled by people who feel like I do about the situation. 186K might want to remove that link – if they’re not planning on improving their service – I’d be embarrased to link to that now.
I sent them a letter, where I bluntly asked them if they’re going to get better or worse, except I wasn’t quite so nice about it this time. I’ll let you know what they say.
Jon.
Yes the good old days have gone
I have switched to Cerberus, where some of the old boxers have moved to
Re my earlier rant….
I owe 186kMailbox an apology, or rather I will not sink as low as they and pretend I didn’t mess up… the £150 I was shocked to see on my bank statement courtesy of WP-internet (mailbox’s e-biller) was in fact an unheralded CREDIT, for all the money I had wasted on a service that never worked.